Coronavirus (Covid-19) – Guest Information

In response to the developing situation surrounding Coronavirus and the most recent advice from the UK Government, we are very sorry to say Paultons Park is closed until further notice.

We understand the uncertainty surrounding the current situation we all find ourselves in with regards to coronavirus and how the subsequent closure of Paultons, until further notice, is particularly disappointing for those planning a visit to the Park this Spring.  

Tickets & Extras F&Qs:

I have online tickets but am unable to visit due to the Park being closed.  Can I use my tickets at a later date?

Yes, we are pleased to confirm that all advance online tickets which expire on 2nd November 2020 have been extended to expire on 1st November 2021.  If you do not make your visit to Paultons this season, please present your unused tickets to the turnstiles when you visit next year where they will be scanned and entry granted.  Our 2021 opening dates and times will be publicised soon. 

I have a stroller booked with my tickets.  If the Park is still closed when I am due to visit can I move this to another date?

Yes, we would be pleased to move your stroller hire to another date.  When the Park re-opens, please contact us with your planned visit date.

I have Early Play Booked which is date specific.  If the Park is still closed when I am due to visit, can I move this to another date?:

Yes, we would be pleased to move your Early Play booking to another available date.  When the Park re-opens, please contact us with your planned visit date.

I have purchased a Photo Pass with my tickets.  Can I use this later this year or into 2021?

Yes, you can use your Photo Pass when the Park re-opens later in the season or in 2021.

I have a web replacement ticket from an earlier visit which is due to expire during the closed period.  Can I get an extension?

Please contact us when the Park re-opens for further assistance.

I have competition/charity prize tickets for Paultons which are due to expire on 30th June 2020. Can I get an extension?

All  'competition' and 'charity' prize tickets (valid until 30th June 2020 only) have been extended to expire on 2nd November 2020.  

Season Ticket F&Qs:

I have a season ticket for Paultons but am unable to visit due to the Park being closed.  Will you be offering an extension?

Yes, we will be extending your Season Ticket validity to ensure that you receive the full year’s access to the Park that you were expecting.  Season Tickets will be extended based on the length of time the Park is closed and your Season Ticket expiry date.  Please bear with us whilst we work through the logistics of this and rest assured we will be in contact with our Season Ticket holders via our usual communication channels very soon.

If my season ticket expires during the closed period, when and how do I renew?

Season Tickets can be renewed online when it expires or at the Park when Paultons re-opens.  We will be pleased to honour the renewal rate for renewals processed at the Park.

If my season ticket expires during the closed period but I do not wish to renew, will I also get the extension to my expired pass?

Yes, we will extend your expired season ticket so that this is valid from when the Park re-opens for the appropriate number of days you missed due to the closed period.

I purchased a new Season Ticket online but have not redeemed it yet – can I redeem this later in the year?

Yes, we will be pleased to accept your Season Ticket Voucher when the Park re-opens.

I paid for a Season Ticket Renewal online but have not collected the new card yet – can I collect this later in the year when you re-open?

Yes, we will be pleased to enable you to collect your new card when the Park re-opens.

Paultons Break FAQs:

Our Short Break programme is operated by a booking agency called Holiday Extras who work with the majority of other similar attractions to Paultons in the UK.   

If you have booked a Shortbreak and are due to stay up to and including the 3rd July 2020 please see the information below:

I would like to move my money to a Voucher:

The quickest and simplest way to move your booking is to move the money from your booking to a voucher to use at a later date.

Just visit ‘Manage My Booking’ and select ‘Voucher’ and we will then send you details on how to redeem your voucher for a future stay. The voucher will be available to use online up to 2nd November 2020 inclusive, excluding winter packages.

 I would like to move my booking to a later date:


If you would like to move your booking to a later date, please contact our Guest Experience Team via our email
form. We anticipate a high number of emails over the next few days and appreciate your patience while we work hard to respond to all enquiries.

Most of our hotel partners have agreed to move your stay to any date in 2020 free of charge, please contact our Guest Experience Team to find out more.

My booking is for a date after the 3rd July 2020, can I still contact you?

Please click here to complete Holiday Extras' online contact form.  Please be assured that the team at Holiday Extras will respond as soon as possible however kindly note that they are receiving a high volume of email contact at the present time and response times may be longer than normal.

Gift Card FAQs:

I have a Paultons Gift Card which is due to expire soon.  If this expires whilst the online shop and Park are closed, will I be able to get an extension?

Yes, we will be extending Gift Cards which expire during the closed period so that these can be redeemed either online or at the Park when Paultons re-opens.  The length of extension will be based on the expiry date of the Gift Card and length of the closed period.

 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.