I have advance online tickets but am unable to visit due to the Park being closed in light of the Coronavirus pandemic. Can I have a refund?
Whilst we are unable to assist with a refund, all advance online tickets which were due to expire 2nd November 2020 have been extended to expire on 1st November 2021, so that a visit can take place next year instead. Please present your unused tickets to the turnstiles when you visit next season where they will be scanned and entry granted. Our 2021 opening dates and times will be publicised soon.
If I can't make my visit before the tickets expire, can I use them next year?
Yes, if you do not make your visit to Paultons prior to the expiry date of 2nd November 2020, please present your unused tickets to the turnstiles when you visit next season where they will be scanned and entry granted. Our 2021 opening dates and times will be publicised soon.
WEB REPLACEMENT TICKETS
I have a web replacement ticket from an earlier visit which is due to expire during the closed period. Can I get an extension?
Please contact us when the Park re-opens for further assistance.
COMPETITION & CHARITY RAFFLE PRIZE TICKETS - VALID UNTIL 30TH JUNE 2020
I have complimentary tickets for Paultons which are due to expire on 30th June 2020. Can I get an extension?
We are pleased to advise that all competition prize and charity prize tickets (valid until 30th June 2020 only) have been extended to expire on 2nd November 2020.