I have a season ticket for Paultons but am unable to visit due to the Park being closed. Will you be offering an extension?
Yes, we will be extending your Season Ticket validity to ensure that you receive the full year’s access to the Park that you were expecting. Season Tickets will be extended based on the length of time the Park is closed and your Season Ticket expiry date. Please bear with us whilst we work through the logistics of this and rest assured we will be in contact with our Season Ticket holders via our usual communication channels very soon.
If my season ticket expires during the closed period but I do not wish to renew, will I also get the extension to my expired pass?
Yes, we will extend your expired season ticket so that this is valid from when the Park re-opens for the appropriate number of days you missed due to the closed period.
I purchased a new Season Ticket online but have not redeemed it yet – can I redeem this later in the year?
Yes, we will be pleased to accept your Season Ticket Voucher when the Park re-opens.
I paid for a Season Ticket Renewal online but have not collected the new card yet – can I collect this later in the year when you re-open?
Yes, we will be pleased to enable you to collect your new card when the Park re-opens.
If my season ticket expires during the closed period, when and how do I renew?
Season Tickets can be renewed online here or at the Park when Paultons re-opens. We will be pleased to honour the renewal rate at the Park for those who have been unable to renew online.