Season Ticket Holder Information and Pre-Booking

The Park is now closed for the winter and in light of the recently announced national lockdown, our 2021 opening date has been postponed from Saturday 13th February to Friday 19th March 2021. Full details of opening dates can be found on our website

Many thanks for your continuing patience and support of Paultons during what has been a challenging time for everyone, we hope you have been able to enjoy visiting the Park.

We are pleased to advise that on Monday, 11th January 2021 all dates up until Sunday, 23rd May 2021 will be released and available to book.

Important links for Season Ticket Holders

Pre-book your visit with a Season Ticket 

In order to ensure that Paultons is operating within COVID secure guidelines and able to strictly manage guest capacity all season ticket holders will need to pre-book their visits.

  • You will be charged a £1 fee per guest that will be donated to our premium charity partner, Southampton Hospitals Charity. This will guarantee entry to the park and enable you to enjoy a full day at the Park.
  • Important: The number you need to input is the barcode number - mixture of letters and numbers - not your membership number! Once you pre-book you will be emailed a one-time use ticket valid only for the day of your booking, you must bring both your one-time use ticket and your Season Ticket with you.  If you can’t find your email confirmation, please log in to your account and view your Order History – you will find your one-time use tickets here.
  • Whilst capacity is limited we ask that Season Ticket Holders only book dates for visits they are committed to make. If, for whatever reason, a planned visit on a selected date is no longer possible please cancel your booking.

Cancel a pre-booked Season Ticket visit

Season Ticket Terms and Conditions

Pre-book your visit with a Season Ticket 

Season Ticket Renewals/Extensions due to  postponed 2021 opening

Due to our postponed 2021 opening, we have extended ALL valid Season Tickets by 22 days. This extension has been automatically added to your membership and you can check your new expiry date by downloading our official app and adding your season ticket.

New Season Ticket purchases

Due to the ongoing uncertainty with respect to COVID-19 and social distancing considerations we have taken the difficult decision to suspend the sale of new Season Tickets. Read our Season Ticket Terms and Conditions for more information. Existing Season Tickets holders can still renew in the normal way.

Online Season Ticket Renewals

For Season Tickets that have been renewed online during the closure period, please use your barcoded confirmation to pre-book your visit date. Alternatively, you can import the Season Ticket Renewal voucher into the Paultons Park App, which will then show the updated expiry date, including any extension which has been applied, you can then pre-book your ticket date using the barcode number on the app.

FAQs

Can I purchase normal day tickets to secure my place?

Any day tickets purchased from the Paultons Park website are strictly non-refundable, Season Ticket Holders purchasing day tickets to secure their place at the park will not be refunded under any circumstances.

Will an extension be applied to my child who is now over 1 metre in height?

All children measured as one metre or above, with shoes on, will require a ticket or their own Season Ticket to enter the park.

When can I start using my pass again?

Paultons Park plans to re-open on Friday, 19th March as long as this is  in line with current government guidance. Season ticket holders can plan their next visit using the Season Ticket Pre-booking page.

What if I am unable to attend my pre-booked date having been instructed to self-isolate?

Please cancel your booking

Will I still receive discounts in the Retail and Food & Beverage outlets?

Yes, you will still be entitled to all exclusive season ticket holder discounts. Please make sure you have your season ticket with you or imported into the Paultons Park App as we’ll need to scan the QR code to apply your discount. 

Can I still use cash at Paultons?

Paultons Park is now a cashless environment. Season Ticket Holders can upload money to their Season Tickets which they can spend around the park.

Alternatively, please bring a contactless credit or debit card with you when you visit.

What are the terms and conditions of a Season Ticket?

Please visit the Season Ticket terms and conditions page.


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