Season Ticket Holder Information and Pre-Booking

Paultons Park is now back open and we have put numerous safety measures in place to make your visit as safe as possible, these are detailed here.

 

We greatly value the loyalty and patience of all our Season Ticket Holders during this time, we cannot wait to welcome you back to Paultons Park soon.

 

So that we can make sure everyone’s visit is as safe as possible, we will need to manage the number of guests we welcome to the park each day. This means that everyone, even our Season Ticket Holders, will need to book a ticket online in advance to guarantee entry and to enjoy a full day at the Park (unless arriving after 2.00 pm – see below.)

 

Important Links for Season Ticket Holders

To pre-book your visit with a Season Ticket please click here


Important:  The number you need to input is the barcode number - mixture of letters and numbers -not your membership number!  If you can’t find your email confirmation please log in to your account and view your Order History – you will find your tickets here.

 

Once you pre-book you will be emailed a one-time use ticket valid only for the day of your booking, you must bring both your one-time use ticket and your Season Ticket with you.

 

To cancel a pre-booked visit with a season ticket please click here

 

Latest Season Ticket Holder Communication – please click here


All standard Season Ticket terms and conditions apply, which can be found here.

 

Following careful monitoring of our daily capacity and visitor flows we are pleased to confirm that from Thursday, 23rd July we will be allowing all Season Ticket Holders to visit after 2.00pm on any day without a pre-booked dated ticket.


 

Season Ticket Extensions

 

Season Tickets which expired on or after 21st March 2020

As you know, Paultons has been closed since the 21st March 2020. To make up for the time you have lost, and to show you how much we value and appreciate your understanding, we have added 5 months onto all original expiry dates for Paultons Season Tickets which expire on or after 21st March 2020.

 

We appreciate that many of our Season Ticket Holders purchased passes so they can spontaneously visit Paultons at their leisure. We have also put in place the 5 month extension period to acknowledge the new requirement to pre-book. 

 

Your ticket expiry date has been updated automatically, please download the Paultons Park App and import your ticket, which will then show the updated expiry date. You do not need to collect a new card, you can bring either your original plastic card, or show your Season Ticket on the app. You must bring both your one-time date specific booking ticket with you, as well as your Season Ticket.

 

Season Tickets which expired before the 21st March will not be entitled to any extensions.

 

Season Tickets purchased online but not collected yet

If you have purchased a new Season Ticket from our website you can still come and collect it. Your Season Ticket will be valid for 12 months from the date of collection. Please follow the instructions on your confirmation email. We will accept new Season Ticket vouchers up until the 2nd November 2020. You can book your visit at https://paultonspark.co.uk/tickets/season-tickets/prebook using the barcode emailed to you when you purchased your ticket. Subsequent visits will need to be booked using the plastic card we print for you.

 

 

If you would like to purchase a new season ticket please click here 

 

You will be able to pre-book your visit to the park here with the barcode number we will send with your confirmation of purchase email on our website 

 

Please note: For subsequent visits you will need to use the plastic card we give to you to pre-book your date specific ticket here

 

 

Online Season Ticket Renewals

For Season Tickets that have been renewed online during the closure period, please use your barcoded confirmation to pre-book your visit date. Alternatively, you can import the Season Ticket Renewal voucher into the Paultons Park App, which will then show the updated expiry date, including any extension which has been applied, you can then pre-book your ticket date using the barcode number on the app.

 

Season Tickets which expired when the park was closed

We are pleased to say that 5 months has been added to all Season Tickets with an expiry on or after the 21st March 2020. Therefore, any Season Tickets which were due to expire in the closed/lockdown period will now be valid and can be renewed, either online or at the park, as you approach the new expiry date.

 

FAQs

Can I purchase normal day tickets to secure my place?

Any day tickets purchased from the Paultons Park website are strictly non-refundable, Season Ticket Holders purchasing day tickets to secure their place at the park will not be refunded under any circumstances.


Will the extension be applied to my child who is now over 1 metre in height?

All children measured as one metre or above, with shoes on, will require a ticket or their own Season Ticket to enter the park.

 

A family member is still shielding, can I transfer my extension to next year?

We’re pleased to be providing a 5 month extension which we are confident will give guests plenty of opportunity to visit Paultons. To see the measures we have put in place to keep our staff and guests safe, visit our COVID-19 Information pages.

 

Will I need a new Season Ticket card?

Your ticket has been automatically extended, while the printed expiry date on your card will show the original expiry date please be assured the barcode will be valid for an additional 5 months. Please download the Paultons Park App and import your ticket, which will then show the updated expiry date.

 

When can I start using my pass again?

Paultons Park reopened on 4th July. We are pleased to advise that there is a dedicated page for Season Ticket Holders on our website to pre-book a visit. You can access this page here.

 

What if I am unable to attend my pre-booked date having been instructed to self-isolate?

 

Please cancel your booking here.

 

Will I still receive discounts in the Retail and Food & Beverage outlets?

We are pleased to confirm that during your extended period to visit you will continue to receive discounts in both our Retail and Food & Beverage outlets. Please make sure you bring your plastic Season Ticket Card, or have imported it into the Paultons Park App. We will need to scan the QR code both at the turnstiles and at the outlet where your purchase is being made to apply the discount.  We regret we will be unable to apply any discounts to Retail and Food & Beverage purchases made online or on the Paultons App.

 

Can I still use cash at Paultons?

Paultons Park is now a cashless environment. Season Ticket Holders can upload money to their Season Tickets which they can spend around the park, please visit our Season Ticket page to top-up your ticket!

 

Alternatively, please bring a contactless credit or debit card with you when you visit.



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