1 43000029150 2019-01-04T14:40:40+00:00 43000546093 false Help 4 2019-01-10T09:05:47+00:00 1 1 2019-01-04T14:41:15+00:00 85 10 Orders for online tickets cannot be cancelled and all tickets are non-refundable.   Advance online tickets are not date specific and valid for a visit to Paultons during the season in which they were purchased, during our advertised opening hours .    <p>Orders for online tickets cannot be cancelled and all tickets are non-refundable.  </p><p>Advance online tickets are not date specific and valid for a visit to Paultons during the season in which they were purchased, during our advertised opening hours .   </p><p><br></p> 43000546093 2831 43000468002 2020-01-28T13:44:53+00:00 43011671999 1 Paultons Park Ticket Refunds Information on ticket refunds at Paultons Park Home of Peppa Pig World paultons park, peppa pig world, refunds, tickets 2 85 10 Ticket Refunds 2020-01-28T13:44:53+00:00 43000377087 1 2019-01-09T10:49:28+00:00 3 1 You can purchase Peppa's Early Play and Ride Pass on our website here, please note there is a limited capacity so book early to avoid disappointment! <p>You can purchase Peppa's Early Play and Ride Pass on our website <a href="https://paultonspark.co.uk/tickets/early-play/" rel="noreferrer noopener">here</a>, please note there is a limited capacity so book early to avoid disappointment!</p><p><br></p> 43000546093 1242 43000469939 2019-01-09T10:49:28+00:00 43000377087 2 Purchasing Early Access to Peppa To purchase Peppa’s Early Play and Ride Pass you can do so either on our website...... paultons park, peppa pig world, early access, early play, rides, fast pass 2 3 1 How do I purchase Peppa's Early Play and Ride Pass? 2019-01-09T10:49:28+00:00 43000377087 1 2019-01-09T12:29:45+00:00 2 0 Yes, our group rates apply to 15 or more paying guests. Please see our group ticket page further details. The most cost effective way of purchasing Group Tickets is on-line. (Please note: these are date specific and non-transferable and no refunds will be given for any unused or part used tickets.) For more information visit our groups section. Separate group concessions apply for Santa‘s Grotto tickets. <p>Yes, our group rates apply to 15 or more paying guests. Please see our <a href="https://paultonspark.co.uk/tickets/group-tickets/" rel="noreferrer noopener">group ticket page</a> further details.</p><p>The most cost effective way of purchasing Group Tickets is on-line.</p><p>(Please note: these are date specific and non-transferable and no refunds will be given for any unused or part used tickets.)</p><p>For more information visit our groups section. Separate group concessions apply for Santa‘s Grotto tickets.</p> 43000546093 354 43000470489 2019-01-09T12:31:02+00:00 43000377087 3 Group Rate | Paultons Family Theme Park Yes, our group rates apply to 15 or more paying guests...... paultons park, peppa pig world, group rate, groups, discount, offer 2 2 0 Do you have a group rate? 2019-01-09T12:29:45+00:00 43000377087 1 2019-01-09T12:34:08+00:00 8 7 We regret that we do not have any concessions available to members of the Armed Forces.  However, we do support the Armed Services by holding an annual event whereby tickets are free of charge to the families of the armed services. These tickets can be obtained via Tickets for Troops (subject to availability). Please visit the Tickets for Troops website for more information. <p>We regret that we do not have any concessions available to members of the Armed Forces.  However, we do support the Armed Services by holding an annual event whereby tickets are free of charge to the families of the armed services. These tickets can be obtained via Tickets for Troops (subject to availability).</p><p>Please visit the <a href="https://www.ticketsfortroops.org.uk/home.aspx" rel="noreferrer noopener">Tickets for Troops website</a> for more information.</p> 43000546093 3407 43000470490 2019-01-09T12:38:58+00:00 43000377087 4 Do you offer military discount? We regret that we do not have any concessions available to members of the Armed Forces.... 2 8 7 Do you offer military discount? 2019-11-26T09:47:08+00:00 43000377087 1 2019-01-09T12:55:33+00:00 9 6 Children under 1 metre in height, when measured with shoes on, enter the Park free of charge and do not require a ticket. See our ticket prices here. <p>Children under 1 metre in height, when measured with shoes on, enter the Park free of charge and do not require a ticket.</p><p>See our ticket prices <a href="https://paultonspark.co.uk/tickets/" rel="noreferrer noopener">here</a>.</p><p><br></p> 43000546093 1711 43000470506 2019-01-09T12:56:01+00:00 43000377087 5 Do I have to pay for my toddler? Children under 1 metre in height, when measured with shoes on, enter the Park free of charge and do not require a ticket...... 2 9 6 Do I have to pay for my toddler? 2019-11-26T09:47:58+00:00 43000377087 1 2019-01-09T17:50:26+00:00 10 18 Peppa Pig World is an area within Paultons Park and so is included in a Paultons ticket. Peppa Pig World does not have a separate admission ticket. <p>Peppa Pig World is an area within Paultons Park and so is included in a Paultons ticket. Peppa Pig World does not have a separate admission ticket.</p> 43000546093 2018 43000470643 2019-01-09T17:50:26+00:00 43000377087 6 Can I buy tickets just for Peppa Pig World? Peppa Pig World is an area within Paultons Park and so is included in a Paultons ticket..... 2 10 18 Can I buy tickets just for Peppa Pig World? 2019-11-26T10:00:11+00:00 43000377087 1 2019-01-09T19:02:17+00:00 2 2 Please telephone 02380 814442 and speak to a member of our Administration Team who will check the status of your order and payment. <p style="">Please telephone 02380 814442 and speak to a member of our Administration Team who will check the status of your order and payment.</p><p><br></p> 43000546093 344 43000470678 2019-01-09T19:02:17+00:00 43000377087 7 Error message when booking Please telephone 02380 814442 and speak to a member of our Administration Team who will check the status of your order and payment. 2 2 2 An error message appeared when buying tickets online and the money has been taken twice, how do I obtain a refund? 2019-11-26T10:19:54+00:00 43000377087 1 2019-01-09T19:04:11+00:00 1 0 Please sign in to your account on the website and view your order history. Here you will be able to view your order, download your tickets or re-send your email confirmation to the email address set up at the time of purchase. Some email providers mark the order confirmation email as ‘spam’ or ‘junk’ when it is sent to your inbox. Please carefully check your junk or spam email folder for a copy of the order confirmation. If you are still unable to find it, you can login to your account and download your tickets from your order history. Some email services (Gmail for example) are now filtering emails that you receive into different folders within your inbox. Please search for ‘Paultons Park Order Confirmation’ to find a copy of your order in your inbox. There may also be a chance that you have entered an incorrect email address when you registered on the desktop website or mobile site. To retrieve your order you will need to login to your account and download your tickets with the incorrect email address that you registered. If you are still having trouble please get in touch. <p>Please sign in to <a href="https://paultonspark.co.uk/account/login" rel="noreferrer noopener">your account</a> on the website and view your order history. Here you will be able to view your order, download your tickets or re-send your email confirmation to the email address set up at the time of purchase.</p><p><br></p><p>Some email providers mark the order confirmation email as ‘spam’ or ‘junk’ when it is sent to your inbox. Please carefully check your junk or spam email folder for a copy of the order confirmation. If you are still unable to find it, you can login to your account and download your tickets from your order history.</p><p><br>Some email services (Gmail for example) are now filtering emails that you receive into different folders within your inbox. Please search for ‘Paultons Park Order Confirmation’ to find a copy of your order in your inbox.</p><p><br>There may also be a chance that you have entered an incorrect email address when you registered on the desktop website or mobile site. To retrieve your order you will need to login to your account and download your tickets with the incorrect email address that you registered.</p><p><br>If you are still having trouble please <a href="https://help.paultonspark.co.uk/support/tickets/new" rel="noreferrer noopener">get in touch</a>.</p><p><br></p> 43000546093 603 43000470680 2019-01-09T21:35:14+00:00 43000377087 8 Not received booking confirmation Please sign in to your account on the website and view your order history.... 2 1 0 I have not received/lost my booking confirmation, can you re-send it? 2019-11-26T10:20:22+00:00 43000377087 1 2019-01-09T19:10:07+00:00 34 6 Regrettably we do not have a concession available to emergency services or NHS personnel. <p>Regrettably we do not have a concession available to emergency services or NHS personnel.</p><p><br></p> 43000546093 3301 43000470685 2019-01-09T19:10:07+00:00 43000377087 9 Are there discounted tickets for service personnel? Regrettably we do not have a concession available to emergency services or NHS personnel..... 2 34 6 Do you offer discounted tickets for emergency service or NHS personnel? 2019-11-26T10:21:24+00:00 43000377087 1 2019-01-09T19:14:26+00:00 6 1 Please telephone 02380 814442 and speak to a member of our Administration Team. <p>Please telephone 02380 814442 and speak to a member of our Administration Team.</p><p><br></p> 43000546093 236 43000470690 2019-01-09T19:14:26+00:00 43000377087 10 How do I book tickets with an overseas card? Please telephone 02380 814442 and speak to a member of our Administration Team. 2 6 1 How do I book tickets with an overseas card? 2019-01-09T19:14:26+00:00 43000377087 1 2019-01-09T19:16:09+00:00 2 3 Paper gift vouchers can only be redeemed at the Park and cannot be used towards online purchases. Gift Cards can be used both online at paultonspark.co.uk or at the Park. Gift Cards are available to purchase here. Please note, Gift Cards cannot be redeemed against Paultons Break bookings. <p>Paper gift vouchers can only be redeemed at the Park and cannot be used towards online purchases. Gift Cards can be used both online at paultonspark.co.uk or at the Park.</p><p><br>Gift Cards are available to purchase <a href="https://paultonspark.co.uk/tickets/gift-cards/" rel="noreferrer noopener">here</a>.</p><p><br></p><p>Please note, Gift Cards cannot be redeemed against Paultons Break bookings.</p><p><br></p> 43000546093 764 43000470692 2019-03-20T12:38:18+00:00 43011671999 11 Can I use my gift vouchers online? Paper gift vouchers can only be redeemed at the Park and cannot..... 2 2 3 Can I use my gift vouchers online? 2019-01-09T19:16:09+00:00 43000377087 1 2019-01-09T20:09:38+00:00 9 0 We do not have a concession available to expectant mothers. Please see our ride accessibility page for guidance and advisories. <p>We do not have a concession available to expectant mothers. Please see our <a href="https://paultonspark.co.uk/info/ride-accessibility" rel="noreferrer noopener">ride accessibility page</a> for guidance and advisories.</p> 43000546093 1446 43000470725 2019-01-09T20:09:38+00:00 43000377087 12 Do pregnant women receive a discount? We do not have a concession available to expectant mothers.... 2 9 0 Do expectant / pregnant women receive a discount? 2019-11-26T11:02:40+00:00 43000377087 1 2019-01-09T21:33:43+00:00 2 7 Yes, a valid email address is required so we can send you your order confirmation or tickets as an attachment to print off or scan on your smart mobile phone. <p>Yes, a valid email address is required so we can send you your order confirmation or tickets as an attachment to print off or scan on your smart mobile phone.<s></s></p><p><br></p> 43000546093 489 43000470758 2019-01-09T21:33:43+00:00 43000377087 13 Do I need an email address to book tickets online? Yes, a valid email address is required so we can send you your order confirmation..... 2 2 7 Do I need an email address to book tickets online? 2019-11-26T11:06:25+00:00 43000377087 1 2019-01-09T21:38:00+00:00 0 0 If you experience an issue when purchasing online i.e. your internet connection drops out or the payment page freezes or errors, you can login and check your order history to see if the transaction has gone through. You can also download your tickets, re-send your email confirmation & update your account details.   Please telephone the Administration Team on 02380 814442 for further assistance. <p>If you experience an issue when purchasing online i.e. your internet connection drops out or the payment page freezes or errors, you can login and check your order history to see if the transaction has gone through. You can also download your tickets, re-send your email confirmation &amp; update your account details.  </p><p>Please telephone the Administration Team on 02380 814442 for further assistance.</p><p><br></p> 43000546093 220 43000470759 2019-01-09T21:38:00+00:00 43000377087 14 How do I check if my order has gone through? If you experience an issue when purchasing online i.e. your internet connection.... 2 0 0 How do I check if my order has gone through? 2019-11-26T11:06:43+00:00 43000377087 1 2019-01-09T21:49:47+00:00 0 0 The Paultons website uses an SSL security certificate registered with Thwate using a 256 bit encrypted connection. Depending on what browser you are using you will also see either a green bar in the address browser, the beginning of the address highlighted in green text or a padlock symbol. <p>The Paultons website uses an SSL security certificate registered with Thwate using a 256 bit encrypted connection. Depending on what browser you are using you will also see either a green bar in the address browser, the beginning of the address highlighted in green text or a padlock symbol.</p><p><br></p> 43000546093 130 43000470762 2019-01-09T21:49:47+00:00 43000377087 15 Are my details secure? The Paultons website uses an SSL security certificate registered with Thwate using a 256 bit..... 2 0 0 How do I know if my details are secure when placing a transaction on the site? 2019-11-26T11:06:59+00:00 43000377087 1 2019-01-09T21:50:49+00:00 1 0 3D secure is a payment stage set up by your card issuer or bank to increase the level of security when purchasing online. If your card is registered for 3D secure, you will need to enter the characters of a memorable word that you have previously set up with your card issuer or bank. If you cannot remember this, would like to reset it or are having any other problems at the 3D secure payment stage you will need to contact your card issuer or bank by telephone. Alternatively you can try a different card to make the payment. <div rel="clipboard_data"><p>3D secure is a payment stage set up by your card issuer or bank to increase the level of security when purchasing online. If your card is registered for 3D secure, you will need to enter the characters of a memorable word that you have previously set up with your card issuer or bank. If you cannot remember this, would like to reset it or are having any other problems at the 3D secure payment stage you will need to contact your card issuer or bank by telephone. Alternatively you can try a different card to make the payment.</p></div><p><br></p> 43000546093 138 43000470763 2019-01-09T21:50:49+00:00 43000377087 16 What is 3D Secure & how do I reset my cards password? 3D secure is a payment stage set up by your card issuer or bank to increase the level of security when purchasing online. 2 1 0 What is 3D Secure & how do I reset my cards password? 2019-11-26T11:40:04+00:00 43000377087 1 2019-03-20T11:48:26+00:00 0 5 Please email guestservices@paultons.co.uk with any feedback you may have.  Kindly allow up to 10 days to receive a response and note we will be unable to respond to any feedback that is received more than 4 weeks following a visit. <p>Please email guestservices@paultons.co.uk with any feedback you may have.  Kindly allow up to 10 days to receive a response and note we will be unable to respond to any feedback that is received more than 4 weeks following a visit.</p> 43000546093 169 43000492025 2019-03-20T11:48:26+00:00 43011671999 17 2 0 5 How do I provide feedback following a visit? 2019-03-20T11:48:26+00:00 43011671999 1 2019-03-20T12:39:46+00:00 4 0 We regret that gift cards cannot be redeemed against Paultons Break bookings as these are run by a separate company called Holiday Extras. <p>We regret that gift cards cannot be redeemed against Paultons Break bookings as these are run by a separate company called Holiday Extras.</p> 43000546093 217 43000492088 2019-03-20T12:39:46+00:00 43011671999 18 2 4 0 Can I use a gift card towards a Paultons Break booking? 2019-03-20T12:39:46+00:00 43011671999