1 43000359024 2019-01-08T14:53:30+00:00 Information on our Rides and Attractions for guests with disabilities. 43000546420 false Rides & Attractions FAQs for Guests with Disabilities 3 2020-01-16T16:47:28+00:00 1 1 2019-01-08T15:11:02+00:00 3 15 The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access. Wheelchair users can stay in their chairs at the following rides and attractions: Rio Grande Train - Front carriage Peppa Pig’s House - Please contact the operator in Pedro Pony’s Ride Photo kiosk to gain access Victorian Carousel Show Street 4D Cinema Gardens & Aviaries Penguin Pool Discovery Trail All the other rides are accessible for wheelchair users via the exit gates. The exceptions are the Wave Runner, Raging River Ride, Viking Boards, Edge and Dragon Roundabout which all have steps and therefore require a certain level of mobility to gain access which does vary dependent on the ride. Please refer to the individual Information Boards at the particular ride prior to contacting the Ride Operator. <p>The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access.</p><p>Wheelchair users can stay in their chairs at the following rides and attractions:</p><ul><li style="">Rio Grande Train - Front carriage</li><li style="">Peppa Pig’s House - Please contact the operator in Pedro Pony’s Ride Photo kiosk to gain access</li><li style="">Victorian Carousel</li><li style="">Show Street 4D Cinema</li><li style="">Gardens &amp; Aviaries</li><li style="">Penguin Pool</li><li style="">Discovery Trail</li></ul><p>All the other rides are accessible for wheelchair users via the exit gates. The exceptions are the Wave Runner, Raging River Ride, Viking Boards, Edge and Dragon Roundabout which all have steps and therefore require a certain level of mobility to gain access which does vary dependent on the ride. Please refer to the individual Information Boards at the particular ride prior to contacting the Ride Operator.</p> 43000546420 1169 43000469503 2019-01-08T15:40:15+00:00 43000377087 1 What rides can I go on if I am in a wheelchair? The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access.... 2 3 15 Rides suitable for wheelchair users 2019-11-26T09:42:54+00:00 43000377087 1 2019-01-08T15:20:18+00:00 18 41 We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park and therefore provide a Queue Assist Scheme for guests with disabilities who may experience difficulties queuing.   This may be due to difficulties in understanding the concept of queuing, having problems with everyday social interaction, having a limited capacity to follow instructions or to understand the emotional feelings of others or may become agitated or distressed having to wait for extended periods of time.  The Queue Assist Scheme is also available to guests who are wheelchair dependent. To qualify for the Queue Assist Scheme guests must go to the First Aid Centre located near the main entrance on Show Street. Guests will be required to have some form of documentation that states the nature of the disability.  Please note that we do not accept blue badges or DLA letters. Guests who qualify for the Queue Assist Scheme MUST abide to the rules of any particular ride as detailed on the individual Ride Information Boards located at each ride and as summarised on our Ride Accessibility page. Exceptions to height, age and Health and Safety restrictions will not be made under and circumstances and we ask for a guest’s co-operation on this matter. Note:  Having a registered disability does not automatically qualify guests for the Queue Assist Scheme.  Wheelchair dependent guests can still use the Exit Gates of rides (see our article on Wheelchair Access for more info) with their carers without participating in the Queue Assist Scheme. Number of carers is set out for each ride and attraction detailed on the Ride Accessibility page. <p><br>We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park and therefore provide a Queue Assist Scheme for guests with disabilities who may experience difficulties queuing.   This may be due to difficulties in understanding the concept of queuing, having problems with everyday social interaction, having a limited capacity to follow instructions or to understand the emotional feelings of others or may become agitated or distressed having to wait for extended periods of time.  The Queue Assist Scheme is also available to guests who are wheelchair dependent.</p><p>To qualify for the Queue Assist Scheme guests must go to the First Aid Centre located near the main entrance on Show Street. Guests will be required to have some form of documentation that states the nature of the disability.  Please note that we do not accept blue badges or DLA letters.</p><p>Guests who qualify for the Queue Assist Scheme MUST abide to the rules of any particular ride as detailed on the individual Ride Information Boards located at each ride and as summarised on our <a href="https://paultonspark.co.uk/info/ride-accessibility" rel="noreferrer noopener">Ride Accessibility page</a>. Exceptions to height, age and Health and Safety restrictions will not be made under and circumstances and we ask for a guest’s co-operation on this matter.</p><p><strong>Note:  </strong>Having a registered disability does not automatically qualify guests for the Queue Assist Scheme.  Wheelchair dependent guests can still use the Exit Gates of rides (see our <a href="https://help.paultonspark.co.uk/support/solutions/articles/43000469503-what-rides-can-i-go-on-if-i-am-in-a-wheelchair-" rel="noreferrer noopener">article on Wheelchair Access</a> for more info) with their carers without participating in the Queue Assist Scheme. Number of carers is set out for each ride and attraction detailed on the Ride Accessibility page.</p><p><br></p><p><br></p> 43000546420 7795 43000469512 2020-01-13T10:50:58+00:00 43011671999 2 Fast Track For Guests with Disabilities | Paultons Family Theme Park We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park... 2 18 41 Queue Assist Policy 2020-01-13T10:50:58+00:00 43000377087 1 2019-01-09T08:59:02+00:00 0 3 A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decision on whether the guest is able to use the ride is final. You can find more information on Ride Accessibility by following the below link. https://paultonspark.co.uk/info/ride-accessibility <p>A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain themselves in a manner determined by the ride in question. The Ride Operator will be able to offer advice and their decision on whether the guest is able to use the ride is final.</p><p><br></p><p>You can find more information on Ride Accessibility by following the below link.</p><p><br></p><p><a href="https://paultonspark.co.uk/info/ride-accessibility" rel="noreferrer noopener">https://paultonspark.co.uk/info/ride-accessibility</a></p> 43000546420 732 43000469898 2019-01-09T08:59:02+00:00 43000377087 3 Can guests with broken limbs use the rides? A guest with a limb in a plaster cast may be permitted to use a ride as long as they are able to adequately restrain..... 2 0 3 Can guests with broken limbs use the rides? 2019-11-26T09:20:50+00:00 43000377087 1 2019-01-09T17:40:52+00:00 17 15 The safety of our guests is our top priority and whilst some rides do have weight restrictions, in most cases access to the rides depends on containment, i.e. whether a guest can safely be contained on the ride in the harnesses or straps. The decision of the ride operator on whether to allow someone on to the ride is final. <p>The safety of our guests is our top priority and whilst some rides do have weight restrictions, in most cases access to the rides depends on containment, i.e. whether a guest can safely be contained on the ride in the harnesses or straps.</p><p>The decision of the ride operator on whether to allow someone on to the ride is final.</p><p><br></p> 43000546420 1893 43000470632 2019-01-09T17:40:52+00:00 43000377087 4 Do your rides have any weight limits? The safety of our guests is our top priority and whilst some rides do have weight restrictions...... 2 17 15 Do your rides have any weight limits? 2019-11-26T09:58:47+00:00 43000377087 1 2019-01-09T17:44:06+00:00 2 34 We have a great selection of rides suitable for children under 1 metre in height, including all those in Peppa Pig World which are suitable for children from 12 months. George’s Dinosaur Ride has a height restriction of 85cm. Please visit our rides and attractions page for further details on each ride. We do advise that our rides in Peppa Pig World are suitable for children aged 1 year and above. Babies under 12 months must be attached to a responsible adult in a sling or front baby carrier to access the rides in Peppa Pig World. <p>We have a great selection of rides suitable for children under 1 metre in height, including all those in Peppa Pig World which are suitable for children from 12 months. George’s Dinosaur Ride has a height restriction of 85cm. Please visit our <a href="https://paultonspark.co.uk/rides/" rel="noreferrer noopener">rides and attractions page</a> for further details on each ride.</p><p>We do advise that our rides in Peppa Pig World are suitable for children aged 1 year and above. Babies under 12 months must be attached to a responsible adult in a sling or front baby carrier to access the rides in Peppa Pig World.</p> 43000546420 1987 43000470637 2019-01-09T17:44:30+00:00 43000377087 5 How many rides can a child under 1 metre in height go on? We have a great selection of rides suitable for children under 1 metre in height....... 2 2 34 How many rides can a child under 1 metre in height go on? 2019-11-26T09:59:47+00:00 43000377087 1 2019-01-10T11:12:10+00:00 1 3 Paultons Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Paultons Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason. Paultons Park has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Paultons Park hopes this is understood and that guests can accept the decision made is in the interest of the safety of all. There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests.This Guide will assist our Guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride. Please be aware that persons with broken or fractured limbs are advised not to ride the Cobra, Grandpa Pig’s Boat Ride, Teacups, Temple Heights, Dino Chase, Dragon Roundabout, Peppa's Big Balloon Ride, Pirate Ship, Windy Castle, George’s Dinosaur Adventure, Kontiki, Cat-O-Pillar, Flight of the Pterosaur and Velociraptor. Persons with broken or fractured limbs cannot ride the Go Karts, Magma, EDGE, Sky Swinger, Wave Runner or Raging River Ride. Persons with prosthetic limbs cannot ride Magma or the Raging River Ride. Please be aware that to drive a Go Kart the nurse will assess each individual Queue Assist user that meets the initial driver restrictions and their decision on the individual’s ability to drive and safely control a Kart is final. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external Ride Inspectors' requirements and exceptions will not be made. Our staff have to follow all rules and restrictions for health and safety reasons therefore please do not ask staff to break these rules; they are there for your safety and for the safety of others.  Your safety whilst at Paultons is our prime concern. <p>Paultons Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Paultons Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.</p><p>Paultons Park has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Paultons Park hopes this is understood and that guests can accept the decision made is in the interest of the safety of all.</p><p>There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests.This Guide will assist our Guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride.</p><p>Please be aware that persons with broken or fractured limbs are advised not to ride the Cobra, Grandpa Pig’s Boat Ride, Teacups, Temple Heights, Dino Chase, Dragon Roundabout, Peppa's Big Balloon Ride, Pirate Ship, Windy Castle, George’s Dinosaur Adventure, Kontiki, Cat-O-Pillar, Flight of the Pterosaur and Velociraptor. Persons with broken or fractured limbs cannot ride the Go Karts, Magma, EDGE, Sky Swinger, Wave Runner or Raging River Ride. Persons with prosthetic limbs cannot ride Magma or the Raging River Ride.</p><p>Please be aware that to drive a Go Kart the nurse will assess each individual Queue Assist user that meets the initial driver restrictions and their decision on the individual’s ability to drive and safely control a Kart is final.</p><p>Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external Ride Inspectors' requirements and exceptions will not be made. Our staff have to follow all rules and restrictions for health and safety reasons therefore please do not ask staff to break these rules; they are there for your safety and for the safety of others. </p><p>Your safety whilst at Paultons is our prime concern.</p><p><br></p> 43000546420 443 43000470944 2019-01-10T11:12:10+00:00 43000377087 6 Statement on Safety for Disabled Guests Paultons Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with....... 2 1 3 Statement on Safety for Disabled Guests 2019-11-26T11:56:36+00:00 43000377087